These general conditions of sale (hereinafter also “GCS”) govern the purchases of products sold on the site (the “Products”) made by any natural person qualifying as a consumer (the “Customer”) – that is, a natural person who concludes a purchase contract for the satisfaction of daily life needs unrelated to business or professional activity (in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005) – on the e-commerce site

The seller reserves the right not to process orders from subjects not falling within the legal definition of “consumer”. In any case, if the buyer is not qualified as a consumer, the purchase contract will be governed by Italian law, with the exclusion of the 1980 Vienna Convention on the international sale of goods.

The Customer acknowledges that:

The website is owned by Rayerbag a socio unico, with registered office at C / Brosoli 4, 08003 Barcelona ES, share capital Euro 26,000 fully paid up, VAT number B65353011, Mercantil Barcelona Register, Barcelona Court, Competent Court Barcelona;

The seller of the Products, who is a contractual party with the Customer pursuant to these General Conditions of Sale (GCS), is Rayerbag a socio unico, with registered office in C / Brosoli 4, 08003 Barcelona ES, share capital Eur 26,000 fully paid up, Register Mercantil Barcelona, (hereinafter “company name”).

Orders can only be placed by people of age and who are not in conditions of legal incapacity.


With these general conditions of sale, Rayerbag sells to the Customer, who buys remotely, the Products offered for sale on the site (the “Site”).

The contract is concluded exclusively through the internet, through the Customer’s access to the website, by sending a purchase order according to the procedure provided for by the site itself and its acceptance by Rayerbag The order of purchase transmitted by the Customer through the Site has the value of a contractual proposal and is governed by these general conditions of sale which, the Customer himself, is required to accept in full and without any reservation. To this end, the Customer, before proceeding to the conclusion of the order, undertakes to read these GCS and the pre-contractual information provided on the page.

The sales contract is concluded with the sending by Rayerbag to the Customer of an e-mail confirming the order. The e-mail contains the Customer’s data, the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

The Customer undertakes to verify the correctness of the personal data contained therein and to promptly notify Rayerbag of any corrections.

In the order confirmation e-mail, the Customer will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.


The Customer can only purchase the products in the online catalog at the time of placing the order and viewable online at as described in the relevant information sheets. The order will be validly processed upon receipt on the e-mail address communicated by the Customer of the confirmation of the authorization to debit the Price and the costs for transport and delivery on the Customer’s credit card, as better provided for next art.5.

The image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products shown in the figure. All purchase support information (Glossary, Buying Guide, etc …) are intended as simple generic information material, not referable to the real characteristics of a single product.

Correct receipt of the order is confirmed by Rayerbag by means of an email response sent to the email address supplied by the Customer. This confirmation message will contain the date and time of receipt of the order and a customer order number to be used in any further communication with Rayerbag. The message re-proposes all the data entered by the Customer, any information relating to the essential characteristics of the asset, the indication of the price, payment methods, delivery methods and costs and applicable taxes. The Customer must verify its correctness and promptly communicate any corrections, according to the methods described in this document.

In case of non-acceptance of the order, Rayerbag guarantees timely communication to the Customer.


The products will be sold at the prices indicated in the online product sheet at the time the order is confirmed by the Customer. Before the customer confirms the order by clicking on the appropriate button, a summary of the prices of the products loaded on the cart, taxes, and delivery costs will appear on the web page. These data will then be automatically reproduced in the order form that the customer sends to Rayerbag following the order confirmation procedures.


Rayerbag accepts various payment methods including, for example, credit card, debit card, PayPal, bank transfer, cash on delivery.
In case of payment by credit card, debit card and PayPal, the actual amount of the order will be charged only when the order is complete and ready for shipment.
Payments can also be made with the use of promotional vouchers.
The communications relating to the payment and the data communicated by the Customer when this is done take place on special protected lines. The security of payment by credit card is guaranteed through the TLS (Transport Layer Security) encrypted data transmission protocol.
For each order placed on the Site, upon payment, Rayerbag will issue a receipt for the goods shipped. This document is available and printable, after the order has been processed, in the “orders” section.


Rayerbag will only accept orders to be delivered in the Italian territory and in that of the States indicated on the Site. The products will be delivered by express courier to the address indicated by the Customer at the time of the order no later than 30 days from the date of receipt by the Customer. of the order confirmation email sent.


The purchase of the product is subject to the regulations set out in Legislative Decree no. 206/2005 (Consumer Code) and subsequent amendments. The warranty concerns the product that has conformity defects and cannot be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.


In accordance with the provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
Given the effective irreversibility of the changes made to the goods, the right of withdrawal cannot be exercised for the goods for which the Customer has requested a customization.

The Customer who intends to exercise the right of withdrawal must communicate it by means of an explicit declaration, which can be sent by accessing the “orders” section of the “Personal Area” page on the site, by creating an IT request for Return, or – in the case of an unregistered customer – by completing the online Return form.

In case of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to the seller his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Rayerbag

It is the Customer’s responsibility to correctly follow the instructions indicated on the Site for the return.

The goods must be returned intact, in its original packaging, complete in all its parts (including price label, packaging material and any documentation and accessory equipment) and complete with the attached tax documentation.

Without prejudice to the right to verify compliance with the above, Rayerbag will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

The Customer is responsible for the decrease in the value of the goods resulting from handling other than that strictly necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned Products are damaged (for example with signs of wear, abrasion, scratches, removal of labels, removal of pendants, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the instructions / notes / manuals attached, the original packaging and packaging and the guarantee certificate, where present, the Customer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Rayerbag may suspend the reimbursement until receipt of the goods or until the Customer demonstrates that he has returned the goods to the seller.

Rayerbag will make the refund using the same payment method chosen by the Customer during the purchase. In the case of payment made in cash, and if the Customer intends to exercise his right of withdrawal, he must provide Rayerbag, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement.


These General Conditions of Sale are subject to Italian law. In any case, any rights attributed to consumers by mandatory provisions of law in force in the State of the latter will be reserved.

Any dispute that does not find an amicable solution will be submitted to the non-exclusive jurisdiction of the Barcelona Court. Furthermore, as a consumer, the Customer has the right to appeal also to the courts of the European Union Member State of residence or domicile.

Furthermore, the consumer can optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site:  https: // .